Workshop targets key staff of the ICT access points/telecentres, selected for the pilot phase of the transformation and networking process, and it aims to familiarize them with the process for transforming these centres into networked knowledge hubs.  Pertinent training sessions seeks to prepare the staff for the transformation and networking process and to maximize the chances of success of the project.

 Workshop presentations, discussions and training include the following topics:

§          ESCWA regional strategy for networked knowledge hubs;

§          Global strategy and how it links with the regional strategy;

§          Plan of action for the implementation of the regional strategy;

§          Tools and mechanisms for the transformation of telecentres into networked knowledge hubs;

§          Public relations and marketing;

§          Creation, maintenance and administration of Web sites and electronic discussion forums;

§          Knowledge management concepts including data collection, mining, creation and dissemination;

§          Knowledge network portal for the project.

 The three-day Workshop will be held during the period 17-19 December 2008 at the UN-House, Riad el-Solh Square, Beirut, Lebanon, and is expected to development a plan of action for implementing the regional strategy, and enhance the participants' management and marketing skills and knowledge management capabilities.